Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and country of residence when you file a complaint or contact us
• Complaint details, supporting documents, and correspondence related to your dispute
• Broker membership application information for brokers applying to join Finrev
• Usage data and cookies when you browse our website

2. How We Use Your Information

We use the information we collect to:

• Process and resolve your complaint or dispute
• Communicate with you about your case and our services
• Verify broker membership applications and maintain our member directory
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We share your information only as necessary to resolve your dispute — specifically with the broker involved in your complaint. We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with law enforcement or regulatory authorities when required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted using SSL encryption. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain complaint and dispute records for 7 years after resolution, as required for regulatory and legal purposes. Website usage data is retained for 2 years. You may request deletion of your personal data subject to our legal retention obligations.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability

7. Cookies

We use cookies to improve your browsing experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.

8. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@finrev.cc or write to us at our registered office address.